Evaluating Managed Services Metrics (2 of 4)
This is a 4-part blog series covering metrics used in Managed Services engagements. The previous blog discussed how the effective collection and use of metrics is critical in handling the delivery of...
View ArticleDelivering Value: Applying Innovation To Managed Services
Over the past weeks, the newswire and social media sites have been busy commenting about the news of the purchase of the Washington Post by Jeff Bezos . Many of the stories have focused on the decline...
View ArticleEvaluating Managed Services Metrics (3 of 4)
This is a 4-part blog series covering metrics used in Managed Services engagements. The previous blog discussed Snapshot measurements, highlighting which measurements to use and why. When mentoring, I...
View ArticleEvaluating Managed Services Metrics (4 of 4)
This is a 4-part blog series covering metrics used in Managed Services engagements. The previous blog discussed Backlog measurements, providing an overview of all Open tickets as of a certain point in...
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